100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Below is all the information you need for returning your Orvis merchandise for a refund or exchange. If you have any other questions, please contact our friendly Customer Service Team by live chat, email, or phone at 888-235-9763.
Returning an online or phone order to a store?
Did you know you can return your item at an Orvis retail store? Simply bring your return to any of our retail locations. Our associates can quickly and easily process your refund and/or exchange right in the store. You can speed up your in-store visit by starting your return online and selecting the return in store option. Your confirmation email will include a barcode for faster processing.
Not sure where your nearest Orvis retail store is located? Find it here.
Please note: Orvis Authorized Dealers are not able to process returns and/or exchanges for Orvis retail or website purchases.
Returning an online or phone order by mail?
Start a mail-in return for orders placed online, over the phone, or for in-store pickup using our self-service portal. Connect to your order details using the order number and billing zip code (found in your order confirmation email) to get started.
Please note: $6.95 will be deducted from your refund to cover return shipping when you use the prepaid shipping label provided.
Need to exchange an item?
Exchanging in a Retail Store:
Simply bring your item(s) to any of our retail locations. Our associates can quickly and easily process your refund and exchange right in the store. To make your exchange easier, start your return online before visiting and bring the barcode from your confirmation email when you visit our store.
Exchanging by Mail:
Currently, we are not able to offer direct exchanges by mail. To replace an item, you will set up a return and then purchase the new item in a separate order. We will waive the $6.95 return fee and make sure you receive free standard shipping on your new order. Once we receive your return, we’ll credit your card for the cost of the original item.
You can complete this online using our self-service portal or over the phone at 1-800-635-7635. If you complete your return online, your return confirmation email will contain a link to place your new order with free standard shipping.
If, for any reason, you are not satisfied with your purchase, please return it along with the order summary or Return/Exchange Form to:
The Orvis Company, Inc.
1711 Blue Hills Drive
Roanoke, VA 24012-8613
Please note: return shipping charges are your responsibility.
If you are sending a return from Canada and you would like a return label, please call us at 1-855-799-2819 and we'll be glad to send one to you (a $10 fee will be deducted from your refund for the use of this label).